VoIP Phone System
Versa Communicator VoIP Phone System
The Versa Communicator offers state of the art IP Telephony features in a highly intuitive low maintenance PBX. With the Versa Communicator you get access to features that FORTUNE 500 companies use for a small business price. The days of calling your telecommunications supplier to enable another extension on your PBX are gone. Simple setup, configuration and low cost makes this phone system the complete source for communication.
Features
- Unlimiited Extentions
- Unlimited Auto Attendants
- Unlimited Voicemail Boxes
- Cell Phone Integration
- Integrated Paging
- Music on Hold
- Voicemail to Email
- Find me Follow me
- Detailed Features are listed below
Detailed Features
Unlimited Extensions
With the Versa Communicator you can add an extension at any time, with no limits and no need for an expensive service call to your telephone provider.
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Unlimited Auto Attendants
An auto attendant is an easy to create and manage call menu used to help enhance the call experience of an inbound caller to your company. All versions of Versa Communicator come standard with unlimited auto attendants.
Unlimited Voicemail Boxes
Voicemail boxes are automatically set up for a user when an extension is created. Need extra voice mail boxes? No problem. Versa Communicator gives you the ability to create a voicemail box without attaching an endpoint to the extension.
Cell Phone Integration
Did you ever want to take a call from your cell phone and retain the features of your office phone system? Use the Versa Communicator Find Me/Follow Me interface to forward calls to your cell phone and all the functions of the PBX are available for you to use. Simply press *1 to start recording the call and *2 to transfer back to any phone extension back at the office. IVT takes cell phone integration even further by auto detecting when you are in and out the office by recognizing the wireless Bluetooth signal from your cell phone. Using the optional Bluetooth dongle on your server and your forwarding rules will automatically turn on and off when you enter or leave the office based on the permissions you have set in your Find Me/Follow Me interface.
Integrated Paging
Versa Communicator allows you to Page any phone or all phones on the phone system by dialing the paging code from any phone.
DID's
Direct inward dialing (or phone numbers provided from your VOIP or T1 provider). Simply put, each person in the company can have their own phone number that rings directly to their extension. Versa Communicator will also allow a number to be directly dialed to an extension group, auto attendant, or custom routing rule. IVT also allows you take this integration a step further by allowing you to place a description on each DID that that will be displayed as part of the inbound caller ID for users answering the phone.
Music on hold
Woudn't it be great if your customers heard one source of music on hold while waiting for sales and another source while waiting for your customer service department? Versa Communicator allows you to add an unlimited number of music on hold play lists and choose which one to play for various call groups when dialed.
Remote Phones
Take a phone with you anywhere you have a high speed internet connection. With Versa Communicator, there is no limit to the amount of remote phones you can set up, and no toll charges for extension to extension calls, no matter where on earth they may be. If you can get high speed Internet access on the moon, that would be free too!
Voicemail to Email
The System Administrator can easily associate an email address to a Voicemail box and Versa Communicator will send an email with a .wav file attachment to the user's mailbox after they have received a voicemail.
Advanced User Interface
Every user is provided a unique web portal interface to manage specific functions relative to their call preferences (Fine Me/Follow Me), Unified Messaging, Call Recordings, Voicemail .wav files, and personal call history logs.
Extension Groups
Versa Communicator comes standard with unlimited extension groups. The administrator can easily create and name a group on the fly. They can then choose to ring that group as an option from an auto attendant or choose to have the group ring directly from inbound numbers. All extensions in the group will ring simultaneously while the caller hears either the standard ringing tones or your hold music. The first person to pick up will receive the call. See ACD features in Versa Communicator Platinum edition for additional helpful ways to take advantage of extension groups.
Auto Provisioning
Worrying about an expensive call to your service provider every time you need to add a phone? Not with Versa Communicator. IVT has worked with phone vendors like Polycom, Cisco, and Linksys to auto provision a phone onsite. Plug a few settings into your Versa Communicator and plug your phone into the network and let the system do the work for you, providing a complete configuration files to your phone saving you both time and money.
Extension Range Flexibility
Choose any 3 digit or 4 digit extension range. Versa Communicator will pre-populate easy to use menu's showing you available extension ranges from the pre-defined choices of your initial set up making tasks like adding and changing employees simple and easy.
Caller ID Customization
Versa Communicator allows you to customize your outbound caller ID by extension. *Some restrictions by carrier may apply.
Find Me Follow Me
Not working at your desk today? Are you on the road? Want to work from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to 4 different phone numbers or extensions and then send the voice mail back to your original voicemail box.
Time of Day Routing
Your business may be closed on weekends or only operate during particular business hours. You can choose to route your calls to a separate auto attendant or call routing rule during these times. Versa Communicator allows the administrator a simple interface to manage these time of day routing rules.
Extension Call Recording
Versa Communicator allows you to set up the recording of every call made or received by an extension basis.
On the Fly Recording
Want to record a call on the fly? You can do it with Versa Communicator. Simply dial *1 on your phone or use the call record button in iView.
Voicemail Callback
Versa Communicator can record the caller id information of the person leaving you a voicemail and you can choose to call them back directly from your voicemail box.
SMS Voicemail notification
Waiting on that important call? Have the system alert your email address of your cell phone or pager to let you know you've received a voicemail.
Voicemail Web Access
Go to the Versa interface and click to play and manage your voicemail's from any web browser.
Voicemail Bypass
Want to leave one voicemail for multiple extensions? Create a group of voicemail boxes to leave a group voicemail to any group of extensions on your phone system.
Voicemail Blast Groups
Want to leave one voicemail for multiple extensions? Create a group of voicemail boxes to leave a group voicemail to any group of extensions on your phone system.
Inbound Call Description
Running multiple businesses off of one phone system? Describe any inbound phone line or DID so user's can customize or prioritize how they answer phone calls.
VoIP Ready
Versa Communicator comes ready to support many mainstream VOIP providers. Just ask your provider if they offer SIP services.
VoIP Compression
The bandwidth required for VoIP connections depends on the method used to transport it. The standard G.711(u) that ships with Versa Communicator is sufficient in most installations. This method uses 80-100Kbps per simultaneous phone call. The G.729(a) codec is an industry standard that allows for placing more calls in limited bandwidth to utilize IP voice in more cost effective ways. G.729(a) reduces the call to 25-40Kbps. This compression eliminates the need to replace or upgrade your Internet connection without sacrificing call quality. G.729(a) compression can be installed for a one time license fee of $15 per simultaneous calls you wish to place. Contact your sales representative for more details.
Outlook Integration
Enable outlook click to dial.
Announcement Interface
Setting up announcements for your call menus has never been easier. Simply create a new announcements number and upload a new .wav file or go to any phone on the system and dial the announcement menu to custom record your announcements.
Call Pickup
Dial 9* and the extension to pick up a phone that is ringing across the office.
System Diagnostics
Allows the administrator to get a snap shot view of vitally important system status and usage information.
Multivendor Phone Options
Polycom, Linksys and Cisco phones come highly integrated with the phone system.
Analog Phone Support
Convert your existing analog phone to an IP phone by purchasing an analog gateway device. Retain system functionality by using star feature codes.
BYO Phones
Choose any phone on our supported list and setting up your existing phones has never been easier.
Call Parking
Versa Communicator allows users to send calls to a parking lot to be picked up by any other phone on the system. For additional ease of use, users may wish to use the iView operator panel to park calls and notate reasons for parked calls on a call by call basis.
Call Barge
Managers can dial a feature code from their phone or use the iView manager panel to monitor active calls on the system.
Dial by Name Directory
Versa Communicator allows you to send callers to a dial by name directory where they can dial the first or last name to reach any extension in your phone system.
Remote Linked Servers
Do you have multiple offices? Would you like to have 3 or 4 digit dialing over remote sites? Versa Communicator can easily link two or more offices together enabling extensions to dial each other as though they were in the next room on the same network. All traffic is routed over the Internet via SIP.
Custom Routing Rules
Does your company have a very specific requirement as to how they want a call to be handled? The Versa Communicator custom routing rules have the answer for virtually any application. The custom routing feature allows the administrator to determine a step by step call procedure for a call. This is one feature you really have to see to believe.
Conference Calls
Go ahead, have that weekly conference call with your sales team... Versa Communicator will allow you to bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge. You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system. Internal users or remote extensions can access the conference bridge without tying up any of your available phone lines.
Outbound Dial Map
The Versa outbound dial map allows you to prioritize how your local, long, distance, international and 911 calls are routed. For instance, you may want to use your plain old telephone lines for local calls and if those are unavailable, you can choose to move to another provider. Or you may want to route your long distance or international calls through a specific provider. No problem, this customization is simple and easy with Versa Communicator.
Speed Dial Numbers
Are your fingers tired from dialing that number that you call over and over again? Create a speed dial code so that when any phone on the system dials this code, the phone number that you have programmed is automatically dialed.
Channel Bank Support
Do you need to support a large number of analog devices? Versa Communicator can help with the purchase of an optional Rhino Channel Bank upgrade.
Multiple Music on Hold
Wouldn’t it be great if your customers heard one source of music on hold while waiting for sales and another source while waiting for your customer service department? Versa Communicator allows you to add an unlimited number of music on hold play lists and choose which one to play for various call groups when dialed.
Analog and Digital T1 Ready
Not ready to go 100% VoIP? Versa Communicator allows you to add options such as analog line cards or T1 PRI interface cards for additional connections to the Public Switched Telephone Network (PSTN).
PSTN or Digital Failover
Versa Communicator allows you to augment your VoIP strategy with a failover solution. The administrator can easily set outbound dial maps that will automatically allow your T1 PRI or analog lines to take over in the case that your internet connection or VOIP provider is down.
Fast Pass
Do you have a particularly long hold time but still want to maintain contact with your customer? Allow your customer to opt out of holding for an extension group. The system will prompt the caller to input their phone number, hang up their call, retain their place in line, and have the system call them back when they have reached the front of the queue. This can also eliminate costly toll charges by converting the incoming 800 charge to an outbound VoIP call which is typically low to no cost.
Caller Position Notification
Keep your customers informed! The system can read back, at pre-defined variables, the amount of callers that are holding in front of them.
Inbound Call Whisper
Keep your employees informed! Versa Communicator can whisper to the user taking the call who or where the call is coming from when they answer.
Auto call forwarding
Register your Bluetooth Mac Address from your cell phone with Versa Communicator and the system will automatically detect when you are in and out the office. Using our optional Bluetooth dongle, your forwarding rules will automatically turn on and off when you enter or leave the office based on the permissions you have set in your Find Me/Follow Me interface.
Overhead Paging
Clean up in Aisle 7… Versa Communicator can integrate with your existing overhead paging system. Ask a sales representative for details.
Custom VoIP Provider
Have a VOIP provider that is not on our list? Versa Communicator puts the power in your hands and allows you access to set up your own provider. *Additional setup support not included.
Professional Development
'Even after all the powerful features of the Versa Communicator, your company may have specific call flow requirements that include things like database dips or custom IVR routing. Give your sales representative a call today to discuss how IVT's Professional Services group can make it happen.
Fax Support
Fax PDF Support
Fax to Email
ACD Features
Unified Messaging
Enhanced Mobility
DNIS Routing
Advanced Routing (IVR)
Call Screening
ANI Routing
Powerful Reporting